{"id":420,"date":"2025-09-16T03:22:59","date_gmt":"2025-09-16T03:22:59","guid":{"rendered":"https:\/\/hanseatica.com.pe\/website\/?page_id=420"},"modified":"2025-09-25T04:25:33","modified_gmt":"2025-09-25T04:25:33","slug":"libro-de-reclamaciones-y-quejas","status":"publish","type":"page","link":"https:\/\/hanseatica.com.pe\/website\/libro-de-reclamaciones-y-quejas\/","title":{"rendered":"Libro de Reclamaciones y Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"420\" class=\"elementor elementor-420\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c07485d e-flex e-con-boxed e-con e-parent\" data-id=\"c07485d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-10ac7e7 e-con-full e-flex e-con e-child\" data-id=\"10ac7e7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d6e5e elementor-widget elementor-widget-shortcode\" data-id=\"65d6e5e\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-510 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-510\" data-uid=\"69f07d2c13631\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-510\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-510 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"510\"\n\t\t\t\t\n\t\t\t\tdata-design=\"default\"\n\t\t\t\tdata-color-option=\"theme\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"69f07d2c13631\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"group-1\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">Identificaci\u00f3n del consumidor reclamante<\/label><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:false,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;A\\u00f1adir elemento&quot;,&quot;remove_text&quot;:&quot;Eliminar art\\u00edculo&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"name-2\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-2_69f07d2c13631\" id=\"forminator-field-first-name-2_69f07d2c13631-label\" class=\"forminator-label\">Nombres <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-2-first-name\" placeholder=\"\" id=\"forminator-field-first-name-2_69f07d2c13631\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-2_69f07d2c13631\" id=\"forminator-field-last-name-2_69f07d2c13631-label\" class=\"forminator-label\">Apellidos<\/label><input type=\"text\" name=\"name-2-last-name\" placeholder=\"\" id=\"forminator-field-last-name-2_69f07d2c13631\" class=\"forminator-input\" aria-required=\"false\" data-multi=\"1\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-form-510__field--select-1_69f07d2c13631\" id=\"forminator-form-510__field--select-1_69f07d2c13631-label\" class=\"forminator-label\">Tipo de documento <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-510__field--select-1_69f07d2c13631\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Selecci\u00f3n de documento\" data-search=\"false\" data-search-placeholder=\"Selecci\u00f3n de documento\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-510__field--select-1_69f07d2c13631-label\"><option value=\"\"  >Selecci\u00f3n de documento<\/option><option value=\"one\"  data-calculation=\"0\">DNI<\/option><option value=\"two\"  data-calculation=\"0\">CE<\/option><option value=\"Pasaporte\"  data-calculation=\"0\">Pasaporte<\/option><option value=\"RUC\"  data-calculation=\"0\">RUC<\/option><\/select><\/div><\/div><div id=\"number-1\" class=\"forminator-field-number forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-number-1_69f07d2c13631\" id=\"forminator-field-number-1_69f07d2c13631-label\" class=\"forminator-label\">N\u00famero de documento <span class=\"forminator-required\">*<\/span><\/label><input name=\"number-1\" value=\"\" placeholder=\"N\u00famero de documento\" id=\"forminator-field-number-1_69f07d2c13631\" class=\"forminator-input forminator-number--field\" inputmode=\"decimal\" data-required=\"1\" data-decimals=\"0\" aria-required=\"true\" data-inputmask=\"&#039;groupSeparator&#039;: &#039;&#039;, &#039;radixPoint&#039;: &#039;&#039;, &#039;digits&#039;: &#039;0&#039;\" data-hidden-behavior=\"zero\" type=\"number\" step=\"any\" min=\"1\" max=\"999999999999999\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69f07d2c13631\" id=\"forminator-field-phone-1_69f07d2c13631-label\" class=\"forminator-label\">Celular <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Celular\" id=\"forminator-field-phone-1_69f07d2c13631\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69f07d2c13631\" id=\"forminator-field-text-1_69f07d2c13631-label\" class=\"forminator-label\">Departamento <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Departamento\" id=\"forminator-field-text-1_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69f07d2c13631\" id=\"forminator-field-text-2_69f07d2c13631-label\" class=\"forminator-label\">Provincia <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Provincia\" id=\"forminator-field-text-2_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_69f07d2c13631\" id=\"forminator-field-text-3_69f07d2c13631-label\" class=\"forminator-label\">Distrito<\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"Distrito\" id=\"forminator-field-text-3_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-4\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-4_69f07d2c13631\" id=\"forminator-field-text-4_69f07d2c13631-label\" class=\"forminator-label\">Direcci\u00f3n <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-4\" value=\"\" placeholder=\"Direcci\u00f3n\" id=\"forminator-field-text-4_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"text-5\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-5_69f07d2c13631\" id=\"forminator-field-text-5_69f07d2c13631-label\" class=\"forminator-label\">Referencia <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-5\" value=\"\" placeholder=\"Referencia\" id=\"forminator-field-text-5_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69f07d2c13631\" id=\"forminator-field-email-1_69f07d2c13631-label\" class=\"forminator-label\">Correo electr\u00f3nico <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"Correo electr\u00f3nico\" id=\"forminator-field-email-1_69f07d2c13631\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-12 \"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-69f07d2c13631-label\"><span id=\"forminator-radiogroup-radio-1-69f07d2c13631-label\" class=\"forminator-label\">\u00bfEres menor de edad? <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-69f07d2c13631\" class=\"forminator-radio forminator-radio-inline\" title=\"si\"><input type=\"radio\" name=\"radio-1\" value=\"one\" id=\"forminator-field-radio-1-1-69f07d2c13631\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">si<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-69f07d2c13631\" class=\"forminator-radio forminator-radio-inline\" title=\"no\"><input type=\"radio\" name=\"radio-1\" value=\"two\" id=\"forminator-field-radio-1-2-69f07d2c13631\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">no<\/span><\/label><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"group-2\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">Padre \/ Madre \/ Tutor<\/label><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:false,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;A\\u00f1adir elemento&quot;,&quot;remove_text&quot;:&quot;Eliminar art\\u00edculo&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"name-3\" class=\"forminator-field-name forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-3_69f07d2c13631\" id=\"forminator-field-name-3_69f07d2c13631-label\" class=\"forminator-label\">Nombre<\/label><input type=\"text\" name=\"name-3\" value=\"\" placeholder=\"Nombre\" id=\"forminator-field-name-3_69f07d2c13631\" class=\"forminator-input forminator-name--field\" aria-required=\"false\" \/><\/div><\/div><div id=\"email-2\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-2_69f07d2c13631\" id=\"forminator-field-email-2_69f07d2c13631-label\" class=\"forminator-label\">Correo electr\u00f3nico<\/label><input type=\"email\" name=\"email-2\" value=\"\" placeholder=\"Correo electr\u00f3nico\" id=\"forminator-field-email-2_69f07d2c13631\" class=\"forminator-input forminator-email--field\" data-required=\"\" aria-required=\"false\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-2\" class=\"forminator-field-select forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-form-510__field--select-2_69f07d2c13631\" id=\"forminator-form-510__field--select-2_69f07d2c13631-label\" class=\"forminator-label\">Tipo de documentaci\u00f3n<\/label><select  id=\"forminator-form-510__field--select-2_69f07d2c13631\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-2\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Selecci\u00f3n de documentaci\u00f3n\" data-search=\"false\" data-search-placeholder=\"Selecci\u00f3n de documentaci\u00f3n\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-510__field--select-2_69f07d2c13631-label\"><option value=\"\"  >Selecci\u00f3n de documentaci\u00f3n<\/option><option value=\"one\"  data-calculation=\"0\">DNI<\/option><option value=\"two\"  data-calculation=\"0\">CE<\/option><option value=\"Pasaporte\"  data-calculation=\"0\">Pasaporte<\/option><option value=\"RUC\"  data-calculation=\"0\">RUC<\/option><\/select><\/div><\/div><div id=\"number-2\" class=\"forminator-field-number forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-number-2_69f07d2c13631\" id=\"forminator-field-number-2_69f07d2c13631-label\" class=\"forminator-label\">N\u00famero de documento<\/label><input name=\"number-2\" value=\"\" placeholder=\"N\u00famero de documento\" id=\"forminator-field-number-2_69f07d2c13631\" class=\"forminator-input forminator-number--field\" inputmode=\"decimal\" data-required=\"\" data-decimals=\"0\" aria-required=\"false\" data-inputmask=\"&#039;groupSeparator&#039;: &#039;&#039;, &#039;radixPoint&#039;: &#039;&#039;, &#039;digits&#039;: &#039;0&#039;\" data-hidden-behavior=\"zero\" type=\"number\" step=\"any\" min=\"1\" max=\"999999999999999\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"group-3\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">Detalle del reclamo y orden del consumidor<\/label><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:false,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;A\\u00f1adir elemento&quot;,&quot;remove_text&quot;:&quot;Eliminar art\\u00edculo&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"select-3\" class=\"forminator-field-select forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-form-510__field--select-3_69f07d2c13631\" id=\"forminator-form-510__field--select-3_69f07d2c13631-label\" class=\"forminator-label\">Tipo de reclamo <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-510__field--select-3_69f07d2c13631\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-3\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Tipo de reclamo\" data-search=\"false\" data-search-placeholder=\"Tipo de reclamo\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-510__field--select-3_69f07d2c13631-label\"><option value=\"\"  >Tipo de reclamo<\/option><option value=\"one\"  data-calculation=\"0\">Reclamo (1)<\/option><option value=\"two\"  data-calculation=\"0\">Queja (2)<\/option><\/select><\/div><\/div><div id=\"select-4\" class=\"forminator-field-select forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-form-510__field--select-4_69f07d2c13631\" id=\"forminator-form-510__field--select-4_69f07d2c13631-label\" class=\"forminator-label\">Tipo de consumo <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-510__field--select-4_69f07d2c13631\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-4\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Tipo de consumo\" data-search=\"false\" data-search-placeholder=\"Tipo de consumo\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-510__field--select-4_69f07d2c13631-label\"><option value=\"\"  >Tipo de consumo<\/option><option value=\"one\"  data-calculation=\"0\">Producto<\/option><option value=\"two\"  data-calculation=\"0\">Servicio<\/option><\/select><\/div><\/div><div id=\"text-6\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-6_69f07d2c13631\" id=\"forminator-field-text-6_69f07d2c13631-label\" class=\"forminator-label\">N \u00ba de pedido. <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-6\" value=\"\" placeholder=\"N \u00ba de pedido.\" id=\"forminator-field-text-6_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"date-1\" class=\"forminator-field-date forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-picker_69f07d2c13631\" id=\"forminator-field-date-1-picker_69f07d2c13631-label\" class=\"forminator-label\">Fecha de reclamaci\u00f3n \/ queja<\/label><input autocomplete=\"off\" type=\"text\" size=\"1\" name=\"date-1\" value=\"04\/28\/2026\" placeholder=\"\" id=\"forminator-field-date-1-picker_69f07d2c13631\" class=\"forminator-input forminator-datepicker\" data-required=\"\" data-format=\"mm\/dd\/yy\" data-restrict-type=\"all\" data-restrict=\"\" data-start-year=\"2026\" data-end-year=\"2026\" data-past-dates=\"enable\" data-start-of-week=\"1\" data-start-date=\"2026-04-28\" data-end-date=\"2026-04-28\" data-start-field=\"\" data-end-field=\"\" data-start-offset=\"\" data-end-offset=\"\" data-disable-date=\"\" data-disable-range=\"\" \/><\/div><\/div><div id=\"text-7\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-7_69f07d2c13631\" id=\"forminator-field-text-7_69f07d2c13631-label\" class=\"forminator-label\">Proveedor<\/label><input type=\"text\" name=\"text-7\" value=\"\" placeholder=\"Proveedor\" id=\"forminator-field-text-7_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><div id=\"text-8\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-8_69f07d2c13631\" id=\"forminator-field-text-8_69f07d2c13631-label\" class=\"forminator-label\">Monto reclamado (S\/.)<\/label><input type=\"text\" name=\"text-8\" value=\"\" placeholder=\"Monto reclamado (S\/.)\" id=\"forminator-field-text-8_69f07d2c13631\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69f07d2c13631\" id=\"forminator-field-textarea-1_69f07d2c13631-label\" class=\"forminator-label\">Descripci\u00f3n del producto o servicio <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69f07d2c13631\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_69f07d2c13631\" id=\"forminator-field-textarea-2_69f07d2c13631-label\" class=\"forminator-label\">Pedido del Cliente: <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-2\" placeholder=\"\" id=\"forminator-field-textarea-2_69f07d2c13631\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><div class=\"info-section\">\n    <div class=\"info-item\">\n      <strong>(1) Reclamaci\u00f3n:<\/strong> \n      <em>Desacuerdo relacionado con productos y\/o servicios.<\/em>\n    <\/div>\n    <div class=\"info-item\">\n      <strong>(2) Queja:<\/strong> \n      <em>Desacuerdo no relacionado con productos y\/o servicios; o, malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico.<\/em>\n    <\/div>\n  <\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-6 \"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_69f07d2c13631__label\" class=\"forminator-checkbox forminator-consent\" aria-labelledby=\"forminator-field-consent-1_69f07d2c13631-label\" aria-hidden=\"true\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_69f07d2c13631\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_69f07d2c13631-label\" aria-describedby=\"forminator-field-consent-1_69f07d2c13631__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_69f07d2c13631__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos.<\/p><\/div><\/div><\/div><\/div><div id=\"html-2\" class=\"forminator-field-html forminator-col forminator-col-6 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-2\"><div class=\"notes-section\">\n    <ul>\n      <li>\n        La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi.\n      <\/li>\n      <li>\n        El proveedor debe responder a la reclamaci\u00f3n en un plazo no superior a quince (15) d\u00edas naturales, pudiendo ampliar el plazo hasta quince d\u00edas.\n      <\/li>\n      <li>\n        Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones.\n      <\/li>\n    <\/ul>\n  <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-2\" class=\"forminator-field-consent forminator-col forminator-col-12 \"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-2_69f07d2c13631__label\" class=\"forminator-checkbox forminator-consent\" aria-labelledby=\"forminator-field-consent-2_69f07d2c13631-label\" aria-hidden=\"true\"><input type=\"checkbox\" name=\"consent-2\" id=\"forminator-field-consent-2_69f07d2c13631\" value=\"checked\" aria-labelledby=\"forminator-field-consent-2_69f07d2c13631-label\" aria-describedby=\"forminator-field-consent-2_69f07d2c13631__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-2_69f07d2c13631__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>&nbsp;He le\u00eddo y acepto&nbsp; <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/hanseatica.com.pe\/website\/terminos-y-condiciones\">los t\u00e9rminos y condiciones<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><div 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